Session: Building and Running A Support Department for an Open Source Product
So you have built your new shiny open source product. You have maybe gotten some funding and signed a few customers. Now how do you support them and the community at the same time? We will walk you through starting your own support arm for your open source business through small startup to mid-sized established company. Learn the best practices, the metrics, and the key decisions you need to make to delight your customers and users as well as scale up.
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